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Complaints & Compliments

Who can I speak to if I have a complaint about the service?  

We are committed to providing quality service to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps: 

 

1/ Contact the Manager, Operations & Compliance at Capital 19 on 1300 735 320 or 02 9002 0361 about your complaint. We will try and resolve your complaint quickly and fairly. Or,

      Postal Address: Po Box H69, Australia Square NSW 1215 

      Email: capital19@capital19.com  

 

2/  If we cannot reach a satisfactory resolution, you can raise your concerns with the Australian Financial Complaints Authority (AFCA) GPO Box 3, Melbourne, Vic. 3001. Or email info@afca.org.au . We are a member of AFCA’s complaints resolution service.  

 

The Australian Securities & Investments Commission (ASIC) also has information accessible on 1300 300 630 which you may use to make a complaint or obtain information about your rights. 

 

Who can I speak to if I have a compliment about the service? 

Your feedback is valuable to us. It informs business improvement opportunities and further enhances the quality of our services.  

 

You can provide feedback to us in a number of ways. 

 

Email  

Email: capital19@capital19.com  

 

By post 

Send us your feedback by post to: 

Manager, Operations & Compliance 
Capital 19 Pty Ltd 

PO Box H69,
Australia Square 
NSW, AUSTRALIA 

 

By phone 

Call us on 1300 735 320 inside Australia between 9 am and 5 pm AEST (except NSW public holidays).