How Capital 19 handle your personal information, is of utmost importance to us. This includes information or opinions about you that we collect and record which reasonably could be used to identify you. We adhere to the Privacy Act and the Australian Privacy Principles upon which this policy is based.
This document sets out our policies for managing personal information across the Capital 19 businesses operating in Australia.
When dealing with our customers and clients we generally collect your name, address, telephone number and other contact details. Depending on the type of account or facility you apply for or have, we may also collect and update personal information necessary to set up and maintain the account or investment, such as date of birth, employment details, bank account details, tax file number, basic financial information, and other information about your credit worthiness and credit history. We also record information about the status of your account and the transactions you make or wish to make on your account.
We generally do not collect sensitive information (such as relating to ethnic origin, religious or philosophical beliefs, membership of a political or trade association, sexual preferences or health), and would not do so without your consent.
Generally, we collect, update and use personal information about you to carry on our business, including:
If you don’t want to receive direct marketing, you can tell us by contacting any employee of Capital 19 or following the opt out procedures enclosed in all our direct marketing
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
You can access and update the personal information that we hold about you at any time. To amend personal information that Capital 19 holds, you should contact our Privacy Officer:
By mail: Level 5 64 Clarence Street Sydney NSW 2000
By email: firstname.lastname@example.org
By phone: +61 2 900 0360